Does a Magento agency have to be in Manchester, or near you at all?
It depends entirely on what you want proximity for. If the reason is meetings and a building you can visit, six of the eight independent agencies here publish a full Manchester street address and CTI Digital publishes two North West addresses, in Manchester and Lancaster. If the reason is the local network, PushON runs its own eCommerce Brunch Group from its Ancoats building for leaders across the North West, which nobody else here does. If the reason is commercial, proximity decides very little: what matters is whether the account runs on GMT and BST so releases and escalations happen inside your working day, whether a named contact stays with the account, and whether a first response time is published before you sign. Only two entries on this page publish a response time at all, which is a sharper filter than distance.
Which agencies on this page actually have a Manchester street address?
Six of the eight independent agencies. CTI Digital publishes South Central, 11 Peter Street, Manchester M2 5QR, plus Storey House at White Cross Business Park in Lancaster. PushON publishes 3rd Floor, Waulk Mill, Bengal St, Ancoats, M4 6LN, with a separate registered address on Blackfriars Street. Smartebusiness publishes Colony, Jactin House, 24 Hood Street, Ancoats, M4 6WX. VisionSharp publishes The Stables, Paradise Wharf, Ducie Street. Actuate Digital publishes 3b Tariff Street, M1 2FF, though its own privacy policy gives a different registered address. Fluid Commerce publishes four different Manchester addresses across its own site. Aware Digital publishes a Manchester address with no phone, no email and no description, behind a head office in Stoke-on-Trent. Interjar publishes one address, in Chester, in a Regus building. No Manchester street address is published for scandiweb at all, which is why it scores nothing on that criterion.
Why does the page rank scandiweb first when it has no Manchester address?
Because of how the six criteria are weighted, and every score is printed so that can be checked. scandiweb scores 77 of 100 on a Hyva Platinum tier confirmed in Hyva's own register, which no other agency here holds, a published count of 894+ Adobe certifications, and a named Manchester client case study with figures attached. It scores nothing at all on a North West street address, worth 15 points, where CTI Digital takes the line in full. It loses the support line outright to Interjar, which publishes a four tier response table it does not match. It ties the certification line with Aware Digital. And on the heaviest criterion, published client work at 24 points, it leads the second placed entry by a single point. Move 15 points from certifications and Hyva onto a local address and the top of this table changes, which is why the per criterion outcome is stated inside every entry rather than only the total.
How do I check an agency's Hyva partner tier myself?
Use the full register at hyva.io/find-an-agency rather than the curated partners page, because the curated page shows only a subset and only three tiers. The full register held 460 listings across five tiers when it was read for this edition, including a Bronze tier the curated page does not show. Search for the agency by name and read the badge on its own card. It is worth doing, because on this page it produced three surprises: PushON is listed at Silver and claims no Hyva status anywhere on its own site, CTI Digital is listed at Bronze and never mentions Hyva at all, and Fluid Commerce is listed at Gold but says so on only one page out of its entire website.
Which of these agencies hold a Hyva tier, and at what level?
Six of the nine appear in Hyva's full register. scandiweb is Platinum, listed five separate times and Platinum on every one, the only Platinum tier in this set. Aware Digital and Fluid Commerce are both Gold, and both state it on their own sites, Aware on its Hyva service page and Fluid on one page only. Actuate Digital and PushON are both Silver; Actuate states Hyva Silver Partner on its own site, while PushON claims no Hyva status anywhere despite running a dedicated Hyva page. CTI Digital is Bronze and makes no Hyva claim of any kind. Three are absent from the register entirely: Smartebusiness, which calls itself an expert in Hyva front end development, Interjar, whose own Hyva page returns a 404, and VisionSharp, which does not mention Hyva once on any page.
Which of these agencies name an Adobe tier level, and which only state partner status?
Six of the nine name a level. scandiweb states Adobe Gold Partner. Interjar states Adobe Silver Solution Partner and Fluid Commerce states silver-level Adobe Solution Partner status. Aware Digital states Adobe Commerce Bronze Partner, Actuate Digital carries an Adobe Commerce Bronze Partner badge, and CTI Digital is scored at Bronze on the strength of a logo image filename, because the tier word appears in no visible text anywhere on its site. PushON states Adobe Solution Partner status held since 2012 with no level attached. Smartebusiness and VisionSharp make no Adobe partner claim at all. Nobody on this page names Platinum, which is why nobody takes the tier line in full.
What does it mean that CTI Digital's Adobe tier is only in a filename?
It means the badge is on the page but the claim is not written down. On CTI Digital's partners page the Adobe block's visible heading is simply Adobe Commerce, and the only place the word Bronze occurs is inside the logo image filename. Its dedicated Adobe Commerce page contains no tier and not even the word partner in its body copy. The same partners page states Umbraco's tier in plain prose as a Platinum Contributing Partner, so this is a choice rather than an oversight. It is scored at Bronze here because a buyer looking at that page does see a Bronze badge, and Hyva's independent register happens to place CTI at Bronze too. If the tier matters to your decision, ask for it in writing, because right now it exists only as an image.
Which of these agencies publish a support response time, and what does it say?
Two entries publish a number, and the better one is not the top ranked entry. Interjar publishes a four tier priority table: a 15 minute response with a 2 hour resolution target on a critical ticket, a 2 hour response with same business day resolution on a major one, a 4 hour response with 2 business day resolution on a minor one, and a same day acknowledgement on scheduled work, inside cover hours of Monday to Friday 9:00 AM to 6:00 PM GMT, with around the clock emergency cover for existing retainer clients and a 99.95% uptime SLA on hosting. scandiweb publishes a first response within 24 hours with issues triaged by severity and showstoppers taken first, plus 450+ active support clients and 9,000+ tickets handled, but publishes no cover window. Fluid Commerce and VisionSharp publish a triage idea with no clock. CTI Digital publishes the phrase 24/7/365 with nothing behind it. Aware Digital, Actuate Digital, PushON and Smartebusiness publish nothing at all.
What should a Magento support contract state before you sign it?
Four things, each checkable before money changes hands: a committed first response time, how incidents are triaged so a checkout outage outranks a routine content ticket, which hours that response is covered in, and who the named contact is. Cover hours matter more than they look, because a response time without a window attached is not a commitment. Interjar is the only agency here publishing all four, and its priority table is a reasonable template to hold any supplier to. scandiweb publishes a 24 hour first response with showstoppers taken first and a named key account manager who stays with the account, but no window. Also separate monitoring from response when you read a 24/7 claim: CTI Digital's 24/7/365 describes team availability with no response time attached to it, and Aware Digital's only 24/7 reference describes Adobe's support rather than its own.
Does any agency on this page publish a certification count?
Two. scandiweb publishes 894+ Adobe certifications and describes itself as the most certified Adobe Commerce agency. Aware Digital publishes 10+ Adobe certifications, though that figure sits on its careers page rather than on any page a buyer evaluating it for a build would open. CTI Digital publishes over 30 certified developers and 30+ Adobe Magento developers, which counts people rather than certifications and is scored at 6 of 13 for that reason. The other six describe certification in words only: certified Adobe Commerce developers, Adobe and Magento certified developers, multiple certified developers, all the relevant Magento certifications. If a count matters to you, ask for it broken down per person and per certification level rather than as a company total, because a company total can be years old.
Which agencies publish their prices, and what do they cost?
Two publish real numbers, which is unusual in this lane. Actuate Digital publishes build prices on its FAQ page: a new Magento 2 build from 36,000 pounds plus VAT, an Adobe Commerce site from 42,000 pounds plus VAT, a Hyva build from 46,000 pounds plus VAT and a Magento 1 migration from 32,000 pounds plus VAT, with a typical build timeline of three to six months. Interjar publishes a flat 100 pounds per hour, one rate for everyone, billed to the exact minute, with no minimum number of hours and a month to month contract at thirty days notice with no exit fees. Everyone else publishes nothing: no build price, no day rate, no retainer tier and no minimum term. That is normal for the industry and it is also why the two that do publish are worth a call even if they are not top of the table.
Which of these agencies publish a team size?
Four of the eight, and two of those need a caveat. CTI Digital publishes a team of 150+ specialists, easily the largest here, but that is a whole agency figure across a business partly built by acquisition, and its Adobe delivery team is published separately as 30+ Adobe Magento developers, which is the number to ask about. PushON publishes 45+ experienced specialists across development, support and delivery, the largest Magento specific headcount in this set. VisionSharp publishes a close-knit team of 7. Aware Digital's only headcount is dated by its own careers page to 2023/24, so this edition treats its current team size as not published. Actuate Digital, Interjar, Fluid Commerce and Smartebusiness publish no headcount at all. scandiweb states 600+ specialists.
Do any of these agencies publish a named Manchester or North West client?
Only two, and it is the single biggest gap in this field. VisionSharp is the clearest: its portfolio places GGR Group in Oldham, Hello Oriental in Middleton and Musbury Fabrics in Rossendale, and it names Astons of Manchester. The Classic Football Shirts case study cited on this page describes the client on its own page as a Manchester store. Everyone else publishes no client location on any case study: Fluid Commerce on all 16 of its projects, Aware Digital on eight of nine, PushON on seven of eight, and Actuate Digital on nine of twelve. Several of their clients are plainly northern firms in reality, but their own sites do not say so, so this page does not either. If a comparable local reference matters to you, ask for one by name, because you will not find it on most of these websites.
Why do company and VAT numbers matter when picking a Manchester agency?
Because they are the cheapest check you have, and they take about thirty seconds. All eight independent agencies here publish a company number: CTI Digital 04884651 with VAT GB823546431, Actuate Digital 12291125 with VAT GB337351308, Aware Digital 11640896 with VAT 311736919, Interjar 10801558 with VAT GB270174911, Smartebusiness 05136667 with VAT GB834651718, VisionSharp 09443398 with VAT 230420956, PushON 05614768 with no VAT number published, and Fluid Commerce 07026218 with no VAT number published. With a company number you can see on Companies House how long the entity has filed accounts, whether it is the same entity that signed your last contract, and who owns it. It says nothing about the quality of the code, but it is worth doing before a replatform budget is committed. No UK company number is published for scandiweb, which is part of why it scores nothing on the geography and registration side of this comparison.
How long have these agencies been doing Magento, and when were they founded?
Tenure is published unevenly and several agencies disagree with themselves. PushON publishes the clearest record: founded in 2005, working with Magento since 2008 and an Adobe Solution Partner since 2012. Fluid Commerce was set up as Fluid Digital in 2009 in Bury, moved to Manchester in 2019 and to Ancoats in 2023, and renamed in 2020. VisionSharp and Actuate Digital both date to 2014. Aware Digital was founded in 2018 by two brothers, though its commercial pages front experience since 2011, which predates the company. CTI Digital gives four different answers across four pages, ranging from 23 years on its homepage to since 2004 on its careers page, and states separately that it has built Adobe Commerce sites since 2008. Smartebusiness publishes no founding year at all, only over 20 years in eCommerce and over 15 years in Magento, alongside the boldest local claim on this page, that it is one of the oldest Magento agencies in Manchester.
Is a serviced office or a WeWork address a problem?
Not in itself, and plenty of good agencies work from one. It becomes a problem only when the address is doing work that the team behind it cannot. Three cases on this page are worth reading carefully. Interjar's only address is a Regus building in Chester, published under the plain heading Address with no distinction drawn between a staffed office and a serviced one. PushON's Edinburgh address is a WeWork, and the Edinburgh page carries only the Manchester phone line. Aware Digital's Manchester address has no phone, no email and no descriptive copy anywhere on its site, behind a head office in Stoke-on-Trent that holds the only UK number. Smartebusiness and Fluid Commerce both give the same Ancoats co-working building as a Manchester address. The question worth asking is not what kind of building it is, but how many of the people who would work on your store are in it.
Which case studies on this page name Magento or Adobe Commerce, and which do not?
The difference matters whenever a headline percentage is doing the selling. Aware Digital is the strongest: all nine of its case studies opened for this edition name Adobe Commerce or Magento and seven also name Hyva. Actuate Digital names Magento 2 on seven of twelve, with three more on Shopify. Fluid Commerce names the platform across its Hyva migration work. CTI Digital is the weakest on this measure despite the largest portfolio: of ten case studies opened, only Rivet & Hide names Magento 2 and only the Department of Health and Social Care names Adobe Commerce, while Little Greene is featured by CTI itself as an Adobe Commerce success story and names no platform, and its Manchester case study is built on Umbraco. PushON's strongest recent figures, for P. Louise, come from a Shopify build. Where a case study publishes results without naming a platform, those results are cited here and are not counted as Magento work anywhere in the scoring.
How can I check these scores myself?
Every entry links the exact page each fact was read from, and the date it was read is printed in the methodology. The six criteria and their weights are published in the table on this page, and the same weighting is published as machine readable structured data, so the model can be re-run rather than taken on trust. The arithmetic is deliberately blunt: published client work 24, Hyva tier confirmed in Hyva's own register 18, Adobe partner tier 16, a North West street address 15, support terms 14, and a published certification count 13. The Hyva line is the one you can verify fastest, because it is the only criterion here that does not depend on what an agency says about itself: open hyva.io/find-an-agency and read the card. Move weight away from certifications and Hyva and towards a local address and support terms, and the order changes at the top, which is why every score is printed and not only the rank.